The reset password email is sent within 60 seconds of you requesting it. If you haven't received it by that time, check under Spam/Junk, Newsletters, and any other folders to make sure it didn't wind up there.
If you are using a school email address or cable company email address (Comcast, etc), their server will almost certainly block all emails from unknown senders that include links.
Send us a message and provide both the email address you signed up for the club with AND a personal email address we can contact you at, and we will reset your password for you.