Help Desk for The 40 Hour Teacher Workweek Club

Username, email, & password 2

• How do I change my username, email, or password?
• I reset my password, but the email never arrived--now what?

When membership started/ends 6

• When does my membership end?
• Why is my "member since" date under My Account wrong?
• What happens when the program is over?
• Will I ever lose access to the membership site?
• When my year is over, can I get the updated club materials?

View all 6

Payment questions 8

• How do I change my credit or debit card?
• Why does it say "free" under My Account?
• What day are recurring payments processed on for the payment plan?
• How do I get a receipt for my payment?
• Why do I get a param source error when updating my payment method?

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Cancellation issues 2

• How do I cancel my membership?
• I thought I cancelled--how come I'm still being billed?

Not receiving emails 3

• I'm not getting any of the weekly emails--how do I get them sent to me?
• I'm missing one of the weekly emails--can you resend it?
• I reset my password but the email never arrived--now what?

All other email questions 3

• How can I stop getting emails from the club (or duplicate emails)?
• How do I change the email address that club content is sent to?
• Why am I getting emails telling me about how to join the club?

Help with audio 5

• How do I play/download the audio?
• Why can't I hear the audio when I hit the SoundCloud play button?
• Why is the audio file downloading as a PDF?
• What's the difference between the club audio and Angela's podcast?
• Why does the "download audio" button open in a new window instead of downloading?

Help with printables 6

• Why isn't a PDF printing properly?
• Why do I get an error with the "download all printables" button?
• Why do I get a "destination file path is too long" error?
• The resource says editable but I can't edit it--now what?
• Why are all the fonts and spacing messed up in the editable files?

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Help with mobile devices 3

• How do I add the membership site as an app/icon on my mobile device homescreen?
• Why can't I access the site on my mobile device / phone / tablet?
• What's the easiest way to get the audio on my phone or tablet?

Help with Google Drive 3

• How do I get my own editable copy of the resources in Google Drive or Google Docs?
• I've requested access to a Google Drive file but nothing happens?
• How do I edit the Google Doc?

All other troubleshooting questions 6

• I can't see any of the course materials--why is the cohort information blank?
• Why do I get an "unsafe site/phishing" message?
• How do I use all the different file types the club content comes in?
• Why is the sidebar so big and blocking all the content on the screen?
• I don't see my problem listed here--what can I do?

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Where to find specific resources 2

• Which month did you give us ___, I can't remember or find it?
• Is there a list of all the printables we'll get during our year in the club?

All other club content questions 6

• I found a typo/mistake in the club content--where do I report it?
• Can I share resources with teachers outside the club or post them online?
• What are all the different file types the club content comes in?
• Can I ask Angela a question about my specific teaching context?
• Can I get certain materials sent early?

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Getting added to the groups 8

• How do I join the Facebook group?
• How do I know if my request to join the FB group was approved?
• Why does my request to join the group keep getting denied?
• Can I be in both the elementary and secondary group?
• How do I switch from the elementary group to the secondary (or vice versa)?

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Changing group settings & notifications 5

• How do I turn off notifications for posts?
• How do I stop notifications when people comment on a post after me?
• How do I save a post I like?
• Can people from outside the club see what I post?
• I'm super overwhelmed by all the posts in the group--how do I keep up?

What's okay to post (and what's not) 7

• What do I do if I see offensive or inappropriate content in the group?
• Can I share a Donor's Choose or other fundraising project?
• I'm a TpT seller/blogger--can I post links to my resources?
• What are the group guidelines?
• Are "venting" type of posts allowed?

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How to use the optional graduate program 3

• How and when can I join the graduate program?
• I'm not getting the graduate program emails
• How does the graduate program work?

What happens when your year as a club member is up 4

• How can I phrase what I've learned in the club to document professional growth?
• How do I get the certificate to document my year in the club?
• What happens after my year is up?
• Do I still get to keep access to the membership site and Facebook group?