All other troubleshooting questions

I can't see any of the course materials--why is the cohort information blank?
Your dashboard should look similar to the screenshot above, and read "you are in the January17 cohort" or "you are in the July...
Mon, 26 Jun, 2017 at 6:46 PM
I can't see the right materials--why are the dates wrong for the content?
Your start date is probably wrong on the backend of our system. No worries, it's a quick and easy fix!  Just send us a message and tell us: ...
Mon, 26 Jun, 2017 at 3:08 PM
Why do I get an "unsafe site/phishing" message?
Occasionally users with security software like McAffee may see the unsafe site message simply because their security settings are put at the highest lev...
Mon, 26 Jun, 2017 at 3:08 PM
How do I use all the different file types the club content comes in?
The club content each week is available in 2 formats. Choose the one you prefer (no need to use both): PDF: You can print it out, or read on a compu...
Mon, 26 Jun, 2017 at 3:09 PM
Why is the sidebar so big and blocking all the content on the screen?
You probably zoomed in (enlarged the text) on another page, and now the membership site is also showing as zoomed in. To zoom in, increasing the size,...
Tue, 26 Jul, 2016 at 10:26 PM
I don't see my problem listed here--what can I do?
1). Try using a different device (or internet browser.) Most problems can be fixed this way. 2) Try restarting your device. 3) Tr...
Tue, 26 Jul, 2016 at 10:29 PM
Why is the course material gone and/or it says "You don't have access to the correct tiers"?
This error message appears when your membership has been cancelled.  The membership site is only accessible for those who are current members and graduate...
Mon, 26 Jun, 2017 at 3:02 PM