Help Desk for The 40 Hour Teacher Workweek Club
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Knowledge base
Account and Payments
Username, email, & password
2
How do I change my username, email, or password?
I reset my password, but the email never arrived--now what?
When membership started/ends
6
When does my membership end?
Why is my "member since" date under My Account wrong?
What happens when the program is over?
Will I ever lose access to the membership site?
When my year is over, can I get the updated club materials?
View all 6
Payment questions
8
How do I change my credit or debit card?
Why does it say "free" under My Account?
What day are recurring payments processed on for the payment plan?
How do I get a receipt for my payment?
Why do I get a param source error when updating my payment method?
View all 8
Cancellation issues
2
How do I cancel my membership?
I thought I cancelled--how come I'm still being billed?
Email Issues
Not receiving emails
3
I'm not getting any of the weekly emails--how do I get them sent to me?
I'm missing one of the weekly emails--can you resend it?
I reset my password but the email never arrived--now what?
All other email questions
3
How can I stop getting emails from the club (or duplicate emails)?
How do I change the email address that club content is sent to?
Why am I getting emails telling me about how to join the club?
Troubleshooting
Help with audio
5
How do I play/download the audio?
Why can't I hear the audio when I hit the SoundCloud play button?
Why is the audio file downloading as a PDF?
What's the difference between the club audio and Angela's podcast?
Why does the "download audio" button open in a new window instead of downloading?
Help with printables
6
Why isn't a PDF printing properly?
Why do I get an error with the "download all printables" button?
Why do I get a "destination file path is too long" error?
The resource says editable but I can't edit it--now what?
Why are all the fonts and spacing messed up in the editable files?
View all 6
Help with mobile devices
3
How do I add the membership site as an app/icon on my mobile device homescreen?
Why can't I access the site on my mobile device / phone / tablet?
What's the easiest way to get the audio on my phone or tablet?
Help with Google Drive
3
How do I get my own editable copy of the resources in Google Drive or Google Docs?
I've requested access to a Google Drive file but nothing happens?
How do I edit the Google Doc?
All other troubleshooting questions
6
I can't see any of the course materials--why is the cohort information blank?
Why do I get an "unsafe site/phishing" message?
How do I use all the different file types the club content comes in?
Why is the sidebar so big and blocking all the content on the screen?
I don't see my problem listed here--what can I do?
View all 6
Club Content
Where to find specific resources
2
Which month did you give us ___, I can't remember or find it?
Is there a list of all the printables we'll get during our year in the club?
All other club content questions
6
I found a typo/mistake in the club content--where do I report it?
Can I share resources with teachers outside the club or post them online?
What are all the different file types the club content comes in?
Can I ask Angela a question about my specific teaching context?
Can I get certain materials sent early?
View all 6
Facebook Groups
Getting added to the groups
8
How do I join the Facebook group?
How do I know if my request to join the FB group was approved?
Why does my request to join the group keep getting denied?
Can I be in both the elementary and secondary group?
How do I switch from the elementary group to the secondary (or vice versa)?
View all 8
Changing group settings & notifications
5
How do I turn off notifications for posts?
How do I stop notifications when people comment on a post after me?
How do I save a post I like?
Can people from outside the club see what I post?
I'm super overwhelmed by all the posts in the group--how do I keep up?
What's okay to post (and what's not)
7
What do I do if I see offensive or inappropriate content in the group?
Can I share a Donor's Choose or other fundraising project?
I'm a TpT seller/blogger--can I post links to my resources?
What are the group guidelines?
Are "venting" type of posts allowed?
View all 7
Graduating from the Club & Grad Program
How to use the optional graduate program
3
How and when can I join the graduate program?
I'm not getting the graduate program emails
How does the graduate program work?
What happens when your year as a club member is up
4
How can I phrase what I've learned in the club to document professional growth?
How do I get the certificate to document my year in the club?
What happens after my year is up?
Do I still get to keep access to the membership site and Facebook group?